Account Deletion

This page explains how to delete your Up Stock account, exactly what is removed, and the little that is kept afterwards. You do not need an account to read it. Deleting an account does require signing in, so that we only ever act on a request from the account holder.

1. How to Request Deletion

• In Up Stock. Sign in and go to Settings, then choose "Delete My Account" and confirm. The deletion runs straight away. This works the same way in the Android app and in a web browser.
• By email. If you cannot sign in, write to support@ethiotechsolutions.com from the email address on the account, with the subject "Account deletion". We confirm you own the account before deleting anything, and we will tell you once it is done.

2. Who Can Delete an Account: only the workspace owner or an administrator can. Because business records belong to the workspace rather than to one person, deleting an owner account removes the whole workspace, including the records below and the access of anyone invited to it. Team members who only need their own access removed should ask their workspace administrator instead.

3. What Is Deleted: everything below is erased immediately.

• Your sign-in identity: your email address and the sign-in method attached to it. You can no longer sign in once this is gone.
• Your workspace: its name, business domain, description, subscription plan, billing status, and your preferences such as language and display settings.
• Your catalogue: stores, categories, inventory items, the variant types you defined such as size or colour, the links between those variants and your items, and per-store stock quantities.
• Your contacts: suppliers and customers.
• Your trading records: purchase orders, sales orders, all of their line items, credit sales repayment history, and stock transactions.
• Your team: invitations you sent and the membership records linking people to the workspace.
• Your notifications: the device registrations used to send you push notifications, and the record of which alerts were already sent.
• Any feedback you submitted to us.

4. What Is Kept, and For How Long

• Payment event log, kept for one year from the day we record the event. Subscriptions are bought on our website, where an external payment processor handles the transaction. When that processor tells us a payment succeeded, renewed, or was cancelled, we record the processor's event reference, the type of event, and the time we received it. We never record a card number, a bank account number, or a cardholder name. Deleting your account severs the link between those entries and your workspace, so what remains cannot be traced back to you through our records. We keep this short log so a payment cannot be accidentally applied twice and so a disputed charge can be investigated within its billing year. A scheduled job deletes each entry automatically one year after we recorded it.
• Records held by our payment processor. The processor that takes subscription payments on our website keeps its own transaction and invoice records, under its own policy and its legal and tax obligations. Those records are outside our database and are not ours to erase. Write to support@ethiotechsolutions.com and we will point you to the processor's own request process.
• Backups. Our hosting provider keeps encrypted backups of the database. A copy of your data may persist in a backup until that backup is rotated out in the normal cycle. Backups are not used to restore deleted accounts.
• Anything the law requires us to keep. Where we are legally obliged to retain a record, we keep only that record and only for as long as the obligation lasts.

5. This Cannot Be Undone: deletion is immediate and permanent. There is no recovery window and no way for us to restore a deleted workspace. If you want to keep your trading history, export it first: every list in Up Stock has PDF and Excel export buttons. If you only want to stop being billed, cancel your subscription on our website instead of deleting the account.

6. Questions: write to support@ethiotechsolutions.com. For the wider picture of what we collect and why, see our Privacy Policy.